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 REST ASSURED! Our Services & Technicians Are Located Within The USA! |
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 Need Reliable Small & Home Based Business Network/Computer Support?... Then Look No Further! - Call us now at: 623 242-2546 TYPES OF SERVICES OFFERED: 
Remote Monitoring &
Troubleshooting Support provided via remote system access to a computer within client network for purposes of troubleshooting problem, or monitoring normal functionality (such as backup schedules and logs). Services are provided on an hourly basis. Scheduled weekly remote appointments are also performed for scheduled clients. Remote monitoring and troubleshooting is highly encouraged (instead of phone support). It is a much more cost effective alternative to on-site visits and can generally be scheduled and performed more quickly. Remote support is for scheduled clients and provided to non-scheduled clients on a limited basis. Ideally, for remote access, customer should have a working high speed internet connection.
Network Installation and
MaintenanceNetwork installation includes the full service design and implementation of the business network. We offer services for all aspects of network installation, from planning, to completion. Full maintenance of networks is available on either a scheduled or as-needed basis. We work with the client to determine the equipment needed, the ISP alternatives and assist any other aspect of the network plan. However, we do not do any actual cabling; all cabling is referred to an independent contractors or is provided by the client.
Backup & Recovery ServicesFull design and implementation of a backup system is available. In the event of certain data failures, Our partner services can recover data from backup media and restore to proper location on computers or networks. It is the client’s responsibility to actually perform backups during regular working periods. (backups are checked during scheduled recurring appointments). In some instances automatic web based backups may be an alternative.
Employee Electronic MonitoringPlanning and implementation of procedures to monitor activity of employees within a company for purposes of ensuring company policies regarding computer usage and security are followed. RB Balch does not perform the actual monitoring, but may install software for the client and provide training in the process.
Network/Computer
Hardware/Software Equipment Inventory We offer complete, detailed computer related inventory services which enable you to know exactly - down to the serial numbers; what type of software & hardware are your computers, servers, etc.
Scheduled Maintenance ServicesSupport can be provided on a recurring, scheduled basis. Options are available for a cycle ranging from weekly to quarterly, depending on client need. No contracts for scheduled maintenance. Services are provided on an hourly basis (one hour minimum). Emergency and off-hours support is available at premium rates.
On-site Maintenance & SupportSupport provided on-site on an as-needed basis. Services are provided on an hourly basis (one hour minimum). Emergency or after-hours support is available at premium rates Tasks performed can include troubleshooting, complete workstation and server setup, virus or spyware removal, date recovery, evaluations, and more. Appointments may be “crisis” related, to resolve a particular critical issue.
Site Evaluation Disaster
PlanningIt is the detailed review, collection and documentation of technology information in the client environment. The intent is for assistance in the event of a disaster, in the event of employee turnover or damage, insurance, and more. Information obtained may also be used for troubleshooting, both on-site and remotely. Areas reviewed include: Hardware, Software, Physical layout, and Security. All information gained is delivered to the client in a confidential report.  |
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● Call us now at: 623 242-2546 ● Email: Support@TechieServices.com ● |
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